MIT Medical is committed to providing excellent, accessible medical care to the entire MIT community.
If you are dissatisfied with your care or any aspect of our service, we encourage you to speak directly with the people involved in your care. If the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, the patient relations coordinator on our staff will work to resolve your concerns. MIT Medical’s patient relations program is designed to help patients resolve any issues that emerge in their interactions with MIT Medical. Talking with the patient relations coordinator will not jeopardize your care in any way.
You can reach the patient relations coordinator at 617-253-4976 or firstname.lastname@example.org. You will be contacted within one business day of your call or email.
To protect your privacy, any information you share with the patient relations coordinator will remain confidential, unless you authorize us to release the information. The patient relations coordinator will listen to your concerns and explore possible courses of action for resolving the issue.