Claims and Member Services

Location
E23-191

Hours and Contact
617-253-5979
mservices@med.mit.edu
Phone Hours: M–F, 8:30 a.m. to 5 p.m.
Walk-in Hours: M–F, 9 a.m. to 5 p.m.

Overview

Claims and Member Services is dedicated to:

Answering questions about your coverage, benefits, and any problems with the MIT Traditional Health Plan, MIT Student Extended Insurance Plan, and MIT Affiliate Extended Insurance Plan.
Answering billing questions concerning services obtained through one of our affiliated hospitals, such as Massachusetts General, Brigham & Women's Hospital, Children's Hospital Boston, and Mount Auburn Hospital.
Processing claims for several MIT services administered by MIT Health Plans, notably prescription drugs and outpatient mental health. Claim forms, which are available on the Forms and Publications page, specify where to mail your claims.

Leslie Patton, manager, 617-258-5330
Clyde Hunte, 617-253-5979
Donna Greene, 617-253-5979
Lawanda Santiago, 617-253-5979