You can use FollowMyHealth@MITMedical to:
Allscripts has acknowledged that there are inconsistencies in the their descriptions of privacy of information in FMH. They are working on updating their key user documents, but in the meantime have provided us with this brief summary of the laws and their policies that apply to protection and use of your personal information stored in FMH.
FollowMyHealth Protection of Health Information FollowMyHealth is a personal health record (PHR) available to patients, individually or through a healthcare provider, designed to empower patients with the ability to take greater control of their medical information. Integral to the success of the FollowMyHealth is ensuring the privacy and security of health information contained within FollowMyHealth. This is accomplished, in part, by giving the individual patient control over uploading information into and sharing outside of the PHR. For example, we will only allow a connection from your PHR to your electronic health record at your provider's office on your authorization. Similarly, you control if any Personally Identifiable Information moves from the PHR to your electronic medical record at your provider's practice. Personally Identifiable Information is information that can be used alone or in combination to distinguish or trace an individual's identity, such as name, social security number, address, date and place of birth, mother's maiden name, etc.
Within FollowMyHealth, all Personally Identifiable Information is encrypted at three levels: each individual has a unique encryption key; demographic information is encrypted; and clinical data is separately encrypted.
Additionally, you have primary and virtually sole access to your information once it is in FollowMyHealth. If you assign a representative she or he will also have access to your FollowMyHealth record. Allscripts will access the information within your PHR only to provide support services or maintenance to FollowMyHealth. Your healthcare provider does not have access to your FollowMyHealth record or any information within your PHR unless you provide such access.
Because your FollowMyHealth PHR is controlled by you and remains with you so long as you choose, regardless of its connection to any healthcare provider, the information within it is considered Personally Identifiable Information that is governed by the privacy and security standards of the FTC and its Health Breach Notification Rule. The FTC requires companies to follow their written privacy policies and agreements with consumers. In the event of a Breach of a consumer's Personally Identifiable Health Information, Allscripts is required to notify the consumer and the FTC of the event. The health information within the FollowMyHealth PHR is not subject to the separate requirements of HIPAA.
As a steward of confidential health information Allscripts takes protection of patient data very seriously. Should you have any questions, please contact Allscripts at firstname.lastname@example.org.
Call your provider's office, or send us a note at FMHsupport@med.mit.edu.
For security purposes, we require photo to verify your identity. Your MIT ID or any government-issued photo ID is acceptable.
You can access FollowMyHealth@MITMedical by creating a secure login account through the program, or by using Facebook, Google, Yahoo, and Live ID login. These outside services all adhere to Open Authentication 2.0 Standards, which provide for a safe and secure login. And they are used ONLY for login purposes; FollowMyHealth@MITMedical does NOT allow outside systems to access your medical records or any other content available to you through FollowMyHealth.
No, never. Information from FollowMyHealth@MITMedical is never posted to any external location.
Patients using FollowMyHealth@MITMedical have the ability to send messages, request appointments, or interact with providers if there is a previous association with that provider. You cannot reach out to clinicians about setting up first-time appointments.
Please note: Mental Health and Counseling providers will not be participating with FollowMyHealth@MITMedical until late 2013.
Messages sent through FollowMyHealth@MITMedical will generally receive a response within two business days. For answers to more urgent medical questions, call MIT Medical's 24-hour helpline at 617-253-4481. For medical emergencies, dial one of the MIT emergency numbers below if you are on the MIT or Lexington campus, or 911 if you are off campus.
There are two ways to request appointments. The first way is by going through one of the appointment links—either clicking the appointment box in the top right corner of your FollowMyHealth@MITMedical homepage or using the Request Appt link at the top of the site. Alternatively, you can navigate to the "My Providers" section of your FollowMyHealth account and select the provider you wish to see.
Click on the My Account link located in the top right hand corner of each page, and then go to Preferences and select Notification Preferences.
Click on the "My Health" tab, and visit the Medication link. From there, you can see your prescription history and request any refills.
Click on the "My Health" tab to view lab results. You can also use this tab to look up past visits, vital signs, prescriptions, and immunization history.
You can set up and manage FollowMyHealth@MITMedical accounts for your children under 14 years of age. However, to ensure patient privacy, FollowMyHealth@MITMedical access is not available to parents of patients 14—17 years of age or to adolescents themselves, except MIT students. If you have questions or concerns about this policy, please speak with your child's provider.
If your clinician doesn't participate in FollowMyHealth@MITMedical, you can make appointments, request prescription refills, and get any information you need by calling your clinician's office directly.
For all other questions, including any technical concerns, please visit: http://support.followmyhealth.com/.